Online Support Group Guidelines

Online Support Group Guidelines

For the comfort & security of all

1.       Following on from Online Support Group Etiquette

2.      Mobile phones To be switched off or on silent as a sign of respect

3.      Maintaining Confidentiality - “What’s said in group stays in group”, we don’t use names, raise experiences or issues shared in a way which identifies any group member. Exceptions: Duty of care (or mandatory reporting requirements) - if a member is at risk of harming themselves or others or being harmed; If a crime is being committed; Or when facilitators debrief.

4.      People attending are to be free from Alcohol & illicit Drugs -  It is a safety issue for others & being under the influence limits our ability to be present & participate fully.

5.      ARCVic support group exit -  If you need to leave the group for whatever reason, you are free to do so but please indicate to us with a thumbs up sign, which you will find at the bottom tool bar under the reactions icon.

6.      Boundaries around personal sharing in order to ensure the emotional safety of self and others - Being mindful of the detail and language we use when sharing (aggressive/offensive/sexual/ disrespectful language & tone)  to ensure we don’t trigger or leave others feeling vulnerable and unsafe.

7.      Technical issues:  We suggest that participants log into the zoom link 10 minutes before the meeting and check to make sure that their video and microphones are working and that they are using headphones.

8.      Punctuality – Please try to arrive on time (Zoom Group will open 5 minutes prior to start) so group can finish on time. Please be mindful that all ARCVic facilitators are volunteers and it’s important that they are able to get out in timely manner. Also note that the virtual group door will  be locked ten minutes after group commences.

9.     Personal information- We request that all participants to supply phone numbers or email address if you don’t have a phone number. Participants  can send their details through the chat feed to the facilitators (being mindful not to share your chat with the group) so that in an event of an emergency or crises, participants can be contacted to see if they are safe/well. Your personal information will not be stored or kept beyond this groups unless duty of care requirements need to be followed through.

           10.       If you are feeling uncomfortable or need a private chat – please use the private chat to communicate to facilitator (being mindful nor to share                        your chat with the group)

     11.    Safe Rooms - If the facilitator has any concerns they may move a participant into a safe room to make sure that everyone is ok. The facilitator will try to                communicate with the participant through chat feed first to check in but if there is no reply they will move then into the safe room for the comfort and                      safety of the group.

     12.  Respect and  Equal Participation– No ‘Advice Giving’ or Interrupting

·       The focus of meetings is to listen, feel heard and understood while sharing strategies, rather than to ‘therapize’.

·       Everyone has the opportunity to participate in discussion safely and equally

·    We all have a right & responsibility to share our issues & ideas in a respectful way whilst being treated with dignity. We aim for equal listening time.

·       There’s no obligation to speak (you can say ‘pass’).

·       “I” language instead of ‘advice-giving’. E.g. “I found that for me, ..... was helpful”.

ARCVic ‘Creed' for Support Groups

·      We are a group of people with a common bond, sharing our troubles, experiences, understanding, strength and wisdom. We listen, explore options, and express our feelings. 

·       We do not prescribe, diagnose, or give advice ... we suggest.  We are accepting and non-judgemental to group members. 

·       We know what we share is confidential and that we have the right to remain anonymous if we choose. 

·       We have the right to take part in any discussion or not. 

·      We each have the right and opportunity to equal talking time and there is no obligation to speak.  It is important that we actively listen when someone is talking and avoid having side conversations. 

·       We encourage “I” statements, so that everyone speaks in the first person. 

·     We each share the responsibility for making the group work.  Having benefited from the help of others, we recognise the need for offering our help to others in the support group.

Any Concerns?

If anyone is uncomfortable with anything, we invite you to discuss it with the facilitators.

EMERGENCY & IMPORTANT NUMBERS

(24 HOURS UNLESS OTHERWISE INDICATED)

EMERGENCY SERVICES

AMBULANCE, FIRE, POLICE

000

CRISIS LINES

VICTORIAN SUICIDELINE

1300 651 251

SUICIDE CALL BACK SERVICE

Professional telephone counselling support to people impacted by suicide or suicidal thoughts and who are unable to access supports. Up to six 50 minute telephone counselling sessions provided

1300 659 467

MENTAL HEALTH SERVICES

ANXIETY RECOVERY CENTRE VICTORIA: Monday – Friday 10.00am – 4.00pm

1300 269 438

9830 0533

SANE AUSTRALIA: Monday to Friday 10am-10pm

Info, guidance and referrals for mental health

1800 187 263

 

Online Support Group Guidelines

For the comfort & security of all

1.       Following on from Online Support Group Etiquette

2.       Mobile phones To be switched off or on silent as a sign of respect

3.       Maintaining Confidentiality - “What’s said in group stays in group”, we don’t use names, raise experiences or issues shared in a way which identifies any group member. Exceptions: Duty of care (or mandatory reporting requirements) - if a member is at risk of harming themselves or others or being harmed; If a crime is being committed; Or when facilitators debrief.

4.       People attending are to be free from Alcohol & illicit Drugs - It is a safety issue for others & being under the influence limits our ability to be present & participate fully.

5.       ARCVic support group exit - If you need to leave the group for whatever reason, you are free to do so but please indicate to us with a thumbs up sign, which you will find at the bottom tool bar under the reactions icon.

6.       Boundaries around personal sharing in order to ensure the emotional safety of self and others - Being mindful of the detail and language we use when sharing (aggressive/offensive/sexual/ disrespectful language & tone)  to ensure we don’t trigger or leave others feeling vulnerable and unsafe.

7.       Technical issues:  We suggest that participants log into the zoom link 10 minutes before the meeting and check to make sure that their video and microphones are working and that they are using headphones.

8.       Punctuality – Please try to arrive on time (Zoom Group will open 5 minutes prior to start) so group can finish on time. Please be mindful that all ARCVic facilitators are volunteers and it’s important that they are able to get out in timely manner. Also note that the virtual group door will  be locked ten minutes after group commences.

9.       Personal information- We request that all participants to supply phone numbers or email address if you don’t have a phone number. Participants can send their details through the chat feed to the facilitators (being mindful not to share your chat with the group) so that in an event of an emergency or crises, participants can be contacted to see if they are safe/well. Your personal information will not be stored or kept beyond this groups unless duty of care requirements need to be followed through.

10.   If you are feeling uncomfortable or need a private chat – please use the private chat to communicate to facilitator (being mindful nor to share your chat with the group)

 

11.   Safe Rooms - If the facilitator has any concerns they may move a participant into a safe room to make sure that everyone is ok. The facilitator will try to communicate with the participant through chat feed first to check in but if there is no reply they will move then into the safe room for the comfort and safety of the group.

 

 

 

 

12.   Respect and  Equal Participation– No ‘Advice Giving’ or Interrupting

·       The focus of meetings is to listen, feel heard and understood while sharing strategies, rather than to ‘therapize’.

·       Everyone has the opportunity to participate in discussion safely and equally

·       We all have a right & responsibility to share our issues & ideas in a respectful way whilst being treated with dignity. We aim for equal listening time.

·       There’s no obligation to speak (you can say ‘pass’).

·       “I” language instead of ‘advice-giving’. E.g. “I found that for me, ..... was helpful”.

ARCVic ‘Creed' for Support Groups

·       We are a group of people with a common bond, sharing our troubles, experiences, understanding, strength and wisdom. We listen, explore options, and express our feelings. 

·       We do not prescribe, diagnose, or give advice ... we suggest.  We are accepting and non-judgemental to group members. 

·       We know what we share is confidential and that we have the right to remain anonymous if we choose. 

·       We have the right to take part in any discussion or not. 

·       We each have the right and opportunity to equal talking time and there is no obligation to speak.  It is important that we actively listen when someone is talking and avoid having side conversations. 

·       We encourage “I” statements, so that everyone speaks in the first person. 

·       We each share the responsibility for making the group work.  Having benefited from the help of others, we recognise the need for offering our help to others in the support group.

Any Concerns?

If anyone is uncomfortable with anything, we invite you to discuss it with the facilitators.

EMERGENCY & IMPORTANT NUMBERS

(24 HOURS UNLESS OTHERWISE INDICATED)

EMERGENCY SERVICES

AMBULANCE, FIRE, POLICE

000

CRISIS LINES

VICTORIAN SUICIDELINE

1300 651 251

SUICIDE CALL BACK SERVICE

Professional telephone counselling support to people impacted by suicide or suicidal thoughts and who are unable to access supports. Up to six 50 minute telephone counselling sessions provided

1300 659 467

MENTAL HEALTH SERVICES

ANXIETY RECOVERY CENTRE VICTORIA: Monday – Friday 10.00am – 4.00pm

1300 269 438

9830 0533

SANE AUSTRALIA: Monday to Friday 10am-10pm

Info, guidance and referrals for mental health

1800 187 263